Flood Clean-up & Water Damage Restoration

Water damage to your home or business may arise from many different situations. It may be something as simple as a sink or air conditioner pan overflowing, to a frozen pipe or an appliance functioning improperly. It may also occur because of a sump pump failure, sewage back up or flood water entering from outside your home or business.

Regardless of the source, or whether or not insurance coverage is available to cover your loss, it is up to you - the property owner - to take “reasonable and prudent steps to preserve, protect and secure your property from further damage.”

DSC understands that this can be a very stressful situation and we sympathize with you. We will do everything possible to help you through this trying experience. DSC has certified technicians to quickly respond to your calls 24 hours a day. Using the most state of the art equipment available to the industry (thermo graphic imagery, moisture metres and boroscope), we quickly and accurately find the migration of water throughout your home or business and with properly placed drying equipment we are able to rapidly dry the structure.


Within minutes ...

  • Water contamination spreads to unaffected areas
  • Moisture sensitive surfaces swell and disfigure
  • Wood furniture stains carpet and is usually permanent (nylon and wool)
  • Paper goods are ruined
  • Rust stains form on carpet and other surfaces

Within hours...

  • Pre-existing moisture related problems are activated
  • Drywall swells
  • Cellulosic browning may occur on natural fabrics
  • Foam cushion disintegrates
  • Bacterial odour begins to develop
  • Wood furniture in contact with water and high humidity can be permanently damaged to swelling, splitting, and de-lamination
  • Woven carpet could shrink

Within days...

  • Massive mould and biological growth takes place; mildew odour begins to permeate structure
  • Wood floors are warped and ruined
  • Glue-sown and double stick installations begin to come loose
  • De-lamination of tufted carpet possible
  • Vinyl floor coverings can be permanently discoloured and adhesives can begin to break down
  • Components inside of pianos and organs begin to swell from moisture
  • Allergies and asthma can be aggravated
  • Pictures and artwork are affected

Within weeks...

  • Structural integrity of interior wall members, sub-floors, ceiling installations can be permanently damaged
  • Mould can permanently damage natural materials
  • Serious health hazards to occupants and to building

Customer Do’s and Don’ts for a Category 1 (Before we arrive)


  • Ensure that a qualified contractor (usually a plumber) has been called to eliminate the water source or make necessary repairs as required
  • If safe to do so, turn off circuit breakers supplying electricity to set areas, as possible; unplug and remove small electrical devices currently located on wet carpet
  • Remove small furniture items as possible to prevent rust or stains and expedite restoration
  • Place double-folded aluminum foil under legs of wood furniture (especially antiques)
  • Pin up draperies skirts to prevent contact with wet carpet (water marks, browning, dye transfer or migration)
  • Remove books, shoes, paper goods, fabrics, potted plants, or other items that may stain carpet (check especially under beds and in closets for these items)
  • Remove and secure breakables, moisture sensitive or high-value items
  • Make plans for restoration crew to remove large furniture items onto dry carpet, linoleum or garage or storage areas
  • Wash your hands thoroughly after handling wet items

Do Not:

  • Use any type of home vacuum since electrical shock may result, as well as potential damage to the equipment itself
  • Place newspaper in the traffic areas, since newspaper ink transfers easily
  • Walk on wet carpet any more than necessary in order to keep from spreading damage
  • Do not activate the HVAC system if it has been directly contacted by water, it might serve as a means of spreading contamination
  • Increase indoor temperature unless instructed to do so by qualified restorer
  • In sewage losses, do not:
    • Handle directly contaminated items
    • Consume foods or use personal hygiene items that were left out in contaminated areas
    • Turn on fans to circulate air or use any vacuum equipment
    • Stay in the propert unless if you:
      • Have respiratory problems including allergies and asthma
      • Are pregnant, under age 2 or over age 60
      • Have a weakened immune system due to illness, medication, or recent surgery

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